Tradesman4u.com's Refund Policy
Our aim is to be extremely fair when assessing a request for a refund of a lead we have sold. By accepting our terms and conditions you understand that when you purchase a lead from Tradesman4u that we consider this to be an irrevocable transaction. By that we mean you cannot simply request a refund as you have changed your mind or no longer want the lead details. It is your responsibility as a contractor/tradesman/business or individual after purchasing the lead to then utilise the lead details your have received. We cannot be held responsible or accept liability should you not proceed with contacting a customer after purchasing the lead for any reason. With that said.
There are circumstances whereby we will consider providing a refund where it is provable that the lead we have sold you is either fake or materially incorrect. By this we mean either it has been submitted with deliberately wrong contact details or has been submitted in an attempt to sabotage. If the information is materially incorrect or submitted under the wrong section and you purchase a lead for a trade category you cannot actually satisfy as a contractor then this would be acceptable for a refund.
We take every step to ensure that the job poster understands they are going to be contacted by our registered members and that they should only post the job if they are wanting work actually done. We also have failsafe's in place to prevent fake leads, although we can never guarantee a fake lead is not posted and will act reasonably and responsibly in dealing with matters concerning fake leads.
Should we receive a refund request from you we will try contacting the customer also to establish exactly what has happened. Should we be able to contact them and thus the contact details are correct (and therefore not a fake lead) we will not be able to provide a refund. To report a problem lead you need to log into your account area and then on the appropriate lead, select the report tab and provide as much detail as possible.
Refunds will not be issued where you have not won the work or where you have had a difference of opinion with a customer. Nor will we refund within the first 7 days of the job being purchased if it is purely due to not being able to contact the customer as we expect you as the lead buyer to make a reasonable effort to contact the customer, which includes allowing customers evenings or weekends to return your call should they not answer and you have to leave a message. You are also provided with the customers email adress and should you not be successful in contacting the customer by phone we would encourage you to send an email outlining your products and services.
This refund policy is dated 27th September 2011 and is subject to change without notification and it will remain linked to the homepage at all times for you to refer to at anytime.